ITIL Capability Module Operational Service and Analysis

Module 1: Introduction to Operational Support & Analysis  0/0

Module 2: Event Management  0/0

Module 3: Incident Management  0/5

• Lecture3.1
  Module 4: RF – Request fulfilment
• Lecture3.2
  Module 5: PM – Problem Management
• Lecture3.3
  Module 6: AM – Access Management
• Lecture3.4
  Module 7: Service Desk
• Lecture3.5
  Module 8: OF+R – Operational Functions & Roles