ITIL Foundation

Course Content

Total learning: 1 lesson Time: 5 days
  • Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL V3  0/0

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  • The Service Lifecycle - Understand the fundamental ITIL Lifecycle stages, processes, functions, roles & responsibilities.  0/0

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  • Service Strategy - How to align IT strategy with business goals and expectations.  0/0

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  • Service Design - Transform business requirements into strategic solutions.  0/0

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  • Service Transition - Manage change, risk, and quality assurance.  0/0

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  • Service Operation - Establish day-to-day business operations and customer expectations.  0/0

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  • Continual Service Improvement - Strategy for overall process and service improvement.  0/1

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