ITIL Lifecycle Module Continual Service Improvement

Introduction to continual service improvement  0/1

• Lecture1.1
  The purpose, objectives and scope of CSI

Continual Service Improvement Principles  0/1

• Lecture2.1
  How the success of CSI depends on understanding change in the organization and having clear accountability

Continual Service Improvement Process  0/0

Continual service improvement methods and techniques  0/0

Organizing for continual service improvement  0/0

Technology Considerations  0/0

Challenges, critical success factors and risks  0/1

• Lecture7.1
  CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change