ITIL Service Capability - Planning, Protection, and Optimisation

Introduction to planning, protection and optimization  0/1

• Lecture1.1
  The value to the business of PPO activities.

Capacity management  0/1

• Lecture2.1
  The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes.

Availability management  0/0

IT service continuity management (ITSCM)  0/0

Information security management  0/1

• Lecture5.1
  Demand management