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ITIL® Service Capability - Release, Control & Validation

Course Content

Total learning: 6 lessons Time: 2 days

Introduction to release, control and validation (RCV) 0/2
- Lecture1.1
  
  The purpose, objectives and scope of service transition lifecycle phase.
- Lecture1.2
  
  The RCV processes in relation to service transition
Change management 0/1
- Lecture2.1
  
  The end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes.
Service asset and configuration management (SACM) 0/1
- Lecture3.1
  
  The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes.
Service validation and testing (SVT) 0/1
- Lecture4.1
  
  The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
Release and deployment management (RDM) 0/1
- Lecture5.1
  
  Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement), and how these activities ensure service quality.

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Prev The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes