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ITIL® Service Capability - Release, Control & Validation

Course Content

Total learning: 6 lessons Time: 2 days

Introduction to release, control and validation (RCV) 0/2
- Lecture1.1
  
  The purpose, objectives and scope of service transition lifecycle phase.
- Lecture1.2
  
  The RCV processes in relation to service transition
Change management 0/1
- Lecture2.1
  
  The end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes.
Service asset and configuration management (SACM) 0/1
- Lecture3.1
  
  The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes.
Service validation and testing (SVT) 0/1
- Lecture4.1
  
  The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
Release and deployment management (RDM) 0/1
- Lecture5.1
  
  Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement), and how these activities ensure service quality.

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Prev The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes.

Next Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement), and how these activities ensure service quality.