ITIL® Service Capability - Service Offerings & Agreements

Module 2 : Service portfolio management   0/1

• Lecture1.1
  Service catalogue management, including its concepts, activities, roles and operation as well as its organizational structure and the interfaces with other processes

Module 3 : Service catalogue management  0/0

Module 4: Service level management  0/1

• Lecture3.1
  Service level management (SLM), including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes.

Module 5 : Demand management  0/1

• Lecture4.1
  Demand management process, including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes.

Module 6 : Supplier management  0/1

• Lecture5.1
  Supplier management process inclusive of its concepts, activities, roles and operation including its organizational structure as well as any interfaces with other processes

Module 7 : Financial Management for IT services  0/1

• Lecture6.1
  Financial management for IT services, including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes.